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Overview

The Town & Country Planning Department of the client state needed a scalable, efficient system to streamline building permits and ensure sustainable urban development. CSM Tech implemented a fully digitized, automated planning and approval system. It streamlined permit approvals, ensured policy compliance, and improved operational visibility across urban planning stakeholders.

Challenges

The Town & Country Planning Department of the client state needed a scalable, efficient system to streamline building permits and ensure sustainable urban development. CSM Tech implemented a fully digitized, automated planning and approval system. It streamlined permit approvals, ensured policy compliance, and improved operational visibility across urban planning stakeholders.

Regulatory Ambiguity

Inconsistent interpretation of the TCP (Town and Country Planning) Act and regulations.

Slow, Manual Application Process

Extensive paperwork and in-person visits slowed approvals.

Delays in Compliance & Verification

Multiple manual verifications increased turnaround time.

Lack of Monitoring & Transparency

No centralized tracking for applications or construction progress.

Inefficient Fee Calculation & Payment

Manual processes led to errors and inefficiencies.

Limited Workflow Management

Poor accountability and coordination across stakeholders.

Solution: Urban Planning Automation Platform

CSM Tech developed an integrated online platform for streamlined construction planning and approvals, ensuring a citizen-centric and business-friendly approach. This solution optimized workflows, enhanced compliance, and accelerated decision-making.

Solution Image

Key Features

  • 01. Unified Digital Platform – One-stop system for professionals, citizens, and approval authorities.
  • 02. Automated Building Plan Approvals – End-to-end digitization for faster approvals.
  • 03. Real-Time Tracking & Monitoring – Instant visibility into application progress.
  • 04. Configurable Workflow Management – Streamlined approvals, escalations, and compliance checks.
  • 05. Digital Fee Calculation & Payment Gateway Integration – Eliminates manual errors and delays.
  • 06. NOC Management System – Seamless handling of No Objection Certificates (NOCs).
  • 07. Mobile App Access – Real-time updates for applicants and officials.
  • 08. Data Centralization & Reporting – Custom dashboards and analytics for decision-making.

Unique Value Propositions

Accelerated Approval Process

Drastically reduces turnaround time for permits and compliance.

Enhanced Transparency & Accountability

Real-time tracking eliminates bureaucratic inefficiencies.

Scalability & Adaptability

Configurable workflows cater to diverse urban planning needs.

Improved Revenue Collection

Automated fee assessment ensures accurate financial transactions.

Seamless Citizen & Professional Engagement

Simplifies processes for all stakeholders.

Benefits & Business Value

  • Operational Efficiency – Faster approvals and reduced manual intervention improve departmental productivity.
  • Stakeholder Confidence – Real-time updates and transparent workflows foster trust among citizens and professionals.
  • Regulatory Compliance – Built-in checks and digital records ensure adherence to planning policies.
  • Data-Driven Governance – Centralized dashboards support smarter decision-making and resource allocation.
Impact

Impact

The digital transformation has significantly improved operational efficiency, governance, and stakeholder experience. Key results include:

  • 13,000+ applications processed, reducing delays and inefficiencies.
  • 7,800+ approvals granted, accelerating urban development.
  • $470,000 in revenue collected, ensuring financial transparency.
  • 1,300+ architects and engineers empaneled, fostering professional participation.

Enhanced EoDB(Ease of Doing Business) Ranking – Improved regulatory environment for investors and businesses.


CSM Tech’s urban planning management platform modernized urban development processes, delivering efficiency, transparency, and compliance. This initiative underscores the power of digital transformation in government services, setting a benchmark for urban planning automation.

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