Agile Customer Interface for Better Mining

  • Listen
  • 23rd Mar,2021
  • 1.4K views
  • 3 mins read

Mining operates in an environment that is dynamic and challenging. As an economic activity, it is impacted by cost inflation, vagaries of economic growth, geopolitical risks and commodity price vacillations. Mining entities face pressure to contain costs and keep their businesses profitable at the same time. And, to achieve the convergence of competitiveness and profitability, the mining companies incessantly try to improve efficiencies across processes, products and people. At the crux of mining efficiency and productivity is sound customer management. Managing the life cycle of customers is one of the valued tools for enhancing productivity. The more automated and seamless your solution, the greater is the ease with which you can meet customer demand and expectations. Integrated Customer Management Systems that organize mine operations across verticals deliver win-win outcomes.

 

Agile Customer Interface for Better Mining Outcomes

 

The Need… For an Integrated Customer Interface

Having a centralized and consolidated database of customers helps every business to grow. And, mining is no exception. It allows mining companies to monitor, track and analyze every aspect concerning their customers. A confluence of strategies, practices and procedures enables mining entities to strengthen their customer interface and deliver immersive, value-rich experience. An integrated customer management system offers seamless customer onboarding and real time sync with dispatch of minerals on the field. It taps niche technologies to overcome the shortcomings in legacy ERP and IT systems. A connected customer management solution goes a long way in achieving the vision of ‘Ease of Doing Business’ and engineering ‘digital transformation’ of enterprises.

 

Redefining Customer Management with our CIMS solution

CSM Technologies has designed a seamless solution- Customer Information Management Service (CIMS) for Odisha Mining Corporation (OMC), a gold category PSU engaged in raising and commercial trade of bulk minerals like iron ore, chromite and bauxite. As OMC steps into a higher growth trajectory with enhanced production of mineral ores, its customers are expected to grow manifold. CIMS propels OMC into the higher growth curve where it can manage customers of all stripes without ado. With CIMS, OMC’s customers get a new dashboard where they can access mineral wise dispatch history, region wise total sales, check order status and evaluate order and stocks. CIMS is a huge improvement on OMC’s ERP system (SAP) where feeding data was a bit cumbersome. Also, CIMS gives OMC’s customers access to paperless transactions and access to real time ore lifting data. The CIMS application can be seamlessly integrated with OMC’s SAP, Integrated Mines and Minerals Management System (i3MS) - the end-to-end ore accounting system and MSTC’s portal that hosts e-auctions.

 

CIMS supports multiple communication devices such as web and mobile, enabling users to access data anytime and anywhere. The portal automates the entire process and helps the customers as well as OMC to make optimum use of time and money. Also, it monitors and optimizes customer on-boarding and order processing to help them make informed and timely decisions. To make the ordering process simple and easier, the CIMS application integrates a user-friendly interface where applicants can send order requests for a large volume of minerals and ores to OMC without any interference. The CIMS dashboard contains three different drop-downs for smooth customer On-boarding, Order Processing and Grievance appraisal. Other components are also embedded into the system like workflow approval process, sale order generation, delivery order request process, material lifting and invoice generation.

 

Solutions like CIMS are designed to offer a single view of contact and business information. Their strength rests on their adaptability and scalability without the need for extensive reconfiguration.

Image
AUTHOR:
Jayajit Dash

Senior Manager- Corporate Communications (Marketing)

More Blog Posts from Jayajit Dash

Emerging Technologies - 3 MINS READ

Why you Need AI to Take on Climate Change Challenge

Emerging Technologies - 3 MINS READ

Metaverse as the Future of Work- Think Opportunity Over Certainty

Emerging Technologies - 3 MINS READ

Into a New Dawn of Chatbots-Conversational With Human Feel

Emerging Technologies - 3 MINS READ

Design Thinking Can Take on Challenges in a Digital-first World

Emerging Technologies - 3 MINS READ

Natural Language Processing - Unlocking Value from Unstructured Data

Emerging Technologies - 3 MINS READ

3D Printing – Flex Manufacturing With New Design Possibilities

Emerging Technologies - 3 MINS READ

Know the 5 Emerging Use Cases of RPA

Emerging Technologies - 3 MINS READ

Navigating Data Real-Time on the Edge

Emerging Technologies - 3 MINS READ

Know the 6 Technologies to Immerse in the Metaverse

Emerging Technologies - 2 MINS READ

Commercial Quantum Computing- Are We On The Next Frontier?

Most Viewed Blog Posts

Mines & Minerals - 3 MINS READ

Digital Logistics for Pivoting To Mining 4.0

Mines & Minerals - 3 MINS READ

Big Data & Analytics For Mining Sector Transformation

Emerging Technologies - 3 MINS READ

Artificial Intelligence: The Future Is Here

Mines & Minerals - 3 MINS READ

Automated Industrial Inspections to Leapfrog Business Reforms

Emerging Technologies - 2 MINS READ

e-Governance: Adopting Agile Methodology

Digital Transformation - 3 MINS READ

How Digitization Reformed the Food Supply Chain in Odisha

Healthcare - 3 MINS READ

CoVaTrack: Tracking The Enigmatic Vaccine

Digital Transformation - 2 MINS READ

How This Budget with a Digital Pulse can Turnaround India

Blockchain - 1 MIN READ

Blockchain : The Trust Protocol for Data Integrity through Distributed Power

Emerging Technologies - 3 MINS READ

How Emerging Tech Can Empower Social Commerce


CSM Technologies

Subscribe to our newsletter


If you choose to provide us with your e-mail address and/or other (indirect) personally identifiable information, we will only use such information to send you our newsletter