Case Study
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<p>CSM’s E-Commerce Solutions is a multi-vendor digital marketplace platform that enables governments, postal enterprises, and cooperatives to bring micro, small, and medium enterprises (MSMEs) online. By unifying seller onboarding, product catalogues, multi-gateway payments, order and inventory management, and last-mile delivery within a single ecosystem, the platform builds a secure and trusted environment for digital trade.</p><p>Deployed through the EthioPost marketplace in Ethiopia and the Boyanika handloom portal in Odisha, the solution addresses fragmented logistics, payment barriers, low consumer trust, and limited SME digitization. With a mobile-first, configurable architecture, role-based security, and AI-enabled analytics, it opens new markets for sellers, strengthens governance oversight, and provides a replicable digital public infrastructure for inclusive economic growth across Africa and Asia.</p>

The Challenges

The Challenges

Fragmented marketplaces, payment and logistics systems, and limited digital capacity kept MSMEs from reaching online markets.

The Solutions

The Solutions

A configurable, mobile-first multi-vendor platform that digitizes the full e-commerce lifecycle, from seller onboarding to payments and delivery.

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