Citizen Services Citizen Services

Offering

Best-in-class features that enable dialogue between citizens and governments

Contact Centre Offering - Citizen Services

Sourcing citizen feedback to enhance public service delivery

Grievance & Feedback Management System Offering - Citizen Services

Manage & Control grievances and suggestions from registration to resolution.

Omnichannel Grievance Redressal System Offering - Citizen Services

Transparent and real-time grievance management that builds and enhances G2C relations

Total Offerings: 3

Case Studies

We have worked in the space of citizen services since last two decades and have seen the transition from redundant processes to more acceptable ones.

Case Study

Janasunani

End-to-end Omnichannel grievance management from seamless registration to expeditious resolution.

Case Study

Chief Minister’s Grievance Cell (CMGC)

The grievance management system facilitates expeditious redressal of citizens by the CM Office of Odisha through social media listening tool that helps to act on actionable posts and measure the performance, deviation & efficiency of the service delivery system.

Case Study

Mo Sarkar

This integrated platform for citizens’ feedback enables Government of Odisha to have greater insight into their sentiments while expediting grievance redressal with increased efficiency, accountability and transparency.

Case Study

Contact Centre

A centralized feedback management system enabled with a cloud-based experience solution equipped with facilities like call recording, IVRS, automatic call distribution, outbound dialer and AI-chatbot ensures real-time interaction between citizens and government to deliv...

Case Study

Urban Institutional & Infrastructure Deve...

An end-to-end automation system leverages the improved institutional performance of the local governments to effectively deliver infrastructure and service delivery.

Case Study

Janasunani

End-to-end Omnichannel grievance management from seamless registration to expeditious resolution.

Case Study

Chief Minister’s Grievance Cell (CMGC)

The grievance management system facilitates expeditious redressal of citizens by the CM Office of Odisha through social media listening tool that helps to act on actionable posts and measure the performance, deviation & efficiency of the service delivery system.

Case Study

Mo Sarkar

This integrated platform for citizens’ feedback enables Government of Odisha to have greater insight into their sentiments while expediting grievance redressal with increased efficiency, accountability and transparency.

Case Study

Contact Centre

A centralized feedback management system enabled with a cloud-based experience solution equipped with facilities like call recording, IVRS, automatic call distribution, outbound dialer and AI-chatbot ensures real-time interaction between citizens and government to deliv...

Case Study

Urban Institutional & Infrastructure Deve...

An end-to-end automation system leverages the improved institutional performance of the local governments to effectively deliver infrastructure and service delivery.

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