DFMS

Overview

Digital Feedback Management System (DFMS)

Digital Feedback Management System (DFMS) by CSM Tech is a secure, scalable, and citizen-centric platform that centralizes feedback, streamlines grievance redressal, and strengthens accountability in governance. With omnichannel feedback capture, AI-driven analytics, automated escalations, and real-time dashboards, DFMS transforms the way governments listen to and act on citizen voices.

Built for modern administrations, DFMS ensures transparency, integrates seamlessly with existing government systems, and adapts to evolving citizen needs. It empowers governments to proactively engage citizens, resolve grievances faster, and design data-driven policies that improve service delivery.

Engage, Empower & Enhance Citizen Experience.

Core Capabilities

Omnichannel Feedback Capture

Omnichannel Feedback Capture

Collect citizen feedback seamlessly through web, mobile app, IVRS, WhatsApp, contact center, and social media.

Centralized Feedback Repository

Centralized Feedback Repository

Consolidate all citizen inputs into a single platform for organized access, monitoring, and analysis.

AI-Powered Analytics

AI-Powered Analytics

Leverage sentiment analysis, CSAT, and NPS scoring to measure satisfaction and uncover actionable insights.

Automated Escalation & Workflow

Automated Escalation & Workflow

Route grievances to the right authority with top-down escalation for faster resolution and accountability.

Role-Based Dashboards & MIS

Role-Based Dashboards & MIS

Provide real-time performance insights with customizable KPIs for departments, districts, and policymakers.

Field Visit & Inspection App

Field Visit & Inspection App

Enable geo-tagged, multimedia reporting by officials for transparent monitoring of schemes and services.

Seamless Integrations

Seamless Integrations

Connect with state dashboards, grievance portals, and beneficiary databases for a unified governance ecosystem.

Citizen Notifications & Alerts

Citizen Notifications & Alerts

Keep citizens informed at every stage through SMS, email, and WhatsApp updates.

docovault

Unlock Proactive Citizen Engagement Today!

Capture feedback, resolve grievances more efficiently, and foster trust with citizens through the Digital Feedback Management System. Experience the future of accountable and citizen-first governance

Optimal Use Areas

  • Government & Public Administration

    Collect citizen feedback on schemes, services, and offices while enabling proactive engagement, grievance redressal, and centralized performance monitoring.

  • Healthcare

    Capture patient experiences on hospitals, doctors, and staff to monitor quality of care and provide real-time insights for improved service delivery.

  • Education

    Gather student and parent feedback on institutions, teaching quality, and infrastructure to drive continuous improvement in academic outcomes.

  • Utilities & Urban Services

    Measure citizen satisfaction on electricity, water, sanitation, waste management, and transport while reducing inefficiencies through data-driven monitoring.

  • Social Welfare & Rural Development

    Track beneficiary feedback on welfare schemes and subsidies to ensure timely delivery of entitlements and build trust in rural communities.

  • Law Enforcement & Public Safety

    Enable citizens to share inputs on policing and safety, improving transparency, accountability, and community engagement for safer societies.

  • Transport & Infrastructure

    Assess commuter feedback on roads, highways, metros, and public transport to prioritize investments and enhance travel experiences.

  • Tourism & Citizen Services

    Collect feedback from tourists and citizens on cultural hubs, tourism centers, and facilitation services to improve satisfaction and strengthen public trust.

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