Project Manager

Job Description

Raipur
Experience: 15 to 18 years
Job Profile

  1. Experienced in overall project management with strong skills in risk identification, mitigation, and stakeholder management.

  2. Proficient in preparing daily/weekly/monthly status reports for call center operations.

  3. Skilled in coordinating with SUDA and Nodal Officers at ULBs for feedback sharing and follow-ups.

  4. Strong team management experience, including performance monitoring, problem resolution, and handling escalations.

  5. Capable of identifying, prioritizing, and escalating critical issues effectively.

  6. Hands-on experience in training management, including induction, training plans, and ensuring proper upskilling of team members.

  7. Knowledge of quality assurance practices such as random call monitoring and preparing quality guidelines & performance metrics.

  8. Experienced in preparing and maintaining Application Knowledge Documents (AKD) and Process Knowledge Documents (PKD).

  9. Ability to design and manage shift schedules and leave plans for large teams.

  10. Skilled in grievance handling through call quality checks and timely resolution of tickets.

  11. Strong stakeholder interaction skills ensuring smooth and seamless operations.


Candidate Profile

  1. Candidates with educational background in field of Computer Science / IT or any other specialization of engineering along with MBA/PGDM will be preferred

  2. Should have good client-facing and interpersonal skills

  3. Should have good written and verbal communication skills

  4. Should have good organizational skills including attention to detail and multi-tasking skills

  5. Should have good knowledge in MS office

Qualification: BE / B.Tech / MBA / PGDM / M.Tech

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