Last Updated: 20 May 2026
This Privacy Policy (“Policy”) describes the manner in which CSM Technologies Limited (formerly known as CSM Technologies Private Limited), together with its subsidiaries, regional operations, affiliates, and authorized representatives (hereinafter collectively referred to as “CSM Technologies”, “CSM”, “Company”, “we”, “us”, or “our”), collects, receives, stores, processes, transfers, uses, discloses, and protects personal data and information obtained through its websites, digital platforms, communication channels, forms, applications, and associated services.
This Policy applies to:
CSM Technologies is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection and privacy laws, including the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other internationally recognized privacy and data protection principles, where applicable.
This Policy should be read together with the applicable Cookie Policy, Terms and Conditions of Use & Disclaimer published on the Website.
By accessing, browsing, using, or submitting information through the Website or any associated digital platform, you acknowledge that you have read, understood, and consented to the practices described in this Policy.
1. Company Information
CSM Technologies Limited is a technology and digital transformation enterprise engaged in the design, development, implementation, integration, and management of digital governance, enterprise technology, analytics, automation, artificial intelligence, and related technology solutions and services.
Registered Office
CSM Technologies Limited
E/56, Infocity, Chandrasekharpur
Bhubaneswar, Odisha, India – 751024
Phone: +91(0)-674-6635900
Email: info@csm.tech
2. Scope and Applicability
This Policy applies to:
- all visitors, users, applicants, subscribers, consultants, partners, representatives, and other individuals interacting with the Website;
- information collected through online forms, subscriptions, communication channels, downloads, newsletters, recruitment submissions, event registrations, partnership inquiries, consultant onboarding, and related interactions;
- personal data collected automatically through cookies, analytics technologies, server logs, and tracking mechanisms.
This Policy does not apply to:
- third-party websites, applications, platforms, or services not operated or controlled by CSM Technologies Limited;
- client-managed systems or digital infrastructure implemented for customers by CSM Technologies Limited;
- external websites linked through the Website.
Users are advised to independently review the privacy practices of third-party platforms prior to submitting information to such platforms.
3. Categories of Information Collected
Depending upon the nature of interaction with the Website or Company, CSM Technologies Limited may collect, process, or store the following categories of personal data and related information.
3.1 Information Provided Directly by Users
The Company may collect information voluntarily submitted by Users including:
Identification and Contact Information
- Full name
- Email address
- Mobile or telephone number
- Organization or company name
- Designation or professional role
Recruitment and Career Information
- Resume/Curriculum Vitae (CV)
- Educational qualifications
- Professional certifications
- Employment history
- Years of experience
- Passport-size photograph
- Supporting recruitment documentation
Business and Communication Information
- Partnership interests
- Consultant onboarding information
- Subscription preferences
- Communication preferences
- Information voluntarily submitted through forms, emails, or communication channels
3.2 Information Collected Automatically
The Company may automatically collect certain technical and usage-related information including:
- Internet Protocol (IP) address
- Browser type and version
- Device identifiers
- Operating system information
- Geographic location indicators
- Referral URLs
- Session activity and interaction behaviour
- Website navigation patterns
- Cookie identifiers
- Analytics and diagnostic information
Such information may be collected through cookies, tracking technologies, analytics tools, server logs, and similar mechanisms.
For the purposes of applicable law, online identifiers including IP addresses and cookie identifiers may constitute personal data.
3.3 Forms and Data Collection Interfaces
The Website may contain forms relating to:
- Contact Requests
- Partnership Inquiries
- Industry Consultant Onboarding
- Recruitment and Career Applications
- Subscription Services
- Event Registrations
- Resource and Document Downloads
- Marketing and Communication Requests
4. Purpose and Legal Basis of Processing
CSM Technologies Limited may collect and process personal data for lawful business, operational, contractual, recruitment, marketing, compliance, and administrative purposes including, but not limited to:
- responding to inquiries and communication requests;
- facilitating business engagement, partnerships, and consulting interactions;
- recruitment evaluation, candidate processing, and human resource administration;
- enabling access to reports, case studies, brochures, newsletters, whitepapers, and other resources;
- administering subscriptions and communication preferences;
- providing product, service, event, and marketing communications;
- website administration, analytics, diagnostics, performance monitoring, and cybersecurity;
- fraud prevention, abuse prevention, and security management;
- legal, regulatory, audit, compliance, and contractual obligations;
- maintaining internal business records and operational systems.
The Company processes personal data on the basis of:
- consent provided by the User;
- legitimate business interests;
- contractual necessity;
- compliance with legal or regulatory obligations;
- specified lawful purposes communicated at the time of collection.
5. Consent and Form Submissions
By voluntarily submitting information through any form, application, subscription interface, communication channel, or digital interaction available on the Website, Users expressly acknowledge and consent that:
- the submitted information may be collected, stored, processed, transferred, and used in accordance with this Policy;
- such submission constitutes acceptance of the applicable Privacy Policy, Terms of Use, Cookie Policy, and Disclaimer;
- CSM Technologies Limited may contact the User for legitimate business, recruitment, support, marketing, communication, or operational purposes associated with the submission.
Where applicable, Users may be provided separate consent mechanisms for marketing or promotional communications.
Users may withdraw consent for non-essential communications at any time through unsubscribe mechanisms or by contacting the Company directly.
6. Marketing Communications
CSM Technologies Limited may issue communications relating to:
- newsletters and industry updates;
- reports, whitepapers, and publications;
- product and solution announcements;
- business insights and thought leadership;
- event invitations and webinars;
- recruitment opportunities;
- promotional or informational communications.
Users may opt out of non-essential marketing communications through unsubscribe mechanisms incorporated within such communications or by contacting the Company.
The Company reserves the right to continue sending administrative, recruitment-related, transactional, legal, compliance-related, or operational communications where necessary.
7. Cookies and Tracking Technologies
The Website utilizes cookies and similar tracking technologies for authentication, personalization, analytics, performance optimization, cybersecurity, session management, and marketing-related purposes.
CSM Technologies Limited utilizes consent management mechanisms including Cookiebot by Usercentrics to manage cookie preferences and user consent.
Cookies and tracking technologies utilized on the Website may include:
- Strictly Necessary Cookies
- Preference Cookies
- Statistics and Analytics Cookies
- Marketing and Advertising Cookies
The Website may utilize third-party technologies and integrations including:
- Google Analytics
- Google Tag Manager
- LinkedIn Insight Tag
- Meta Pixel
- Microsoft Clarity
- YouTube embedded services
- Google reCAPTCHA
- Mailchimp
- Odoo enterprise systems
- social sharing plugins and integrations
- content delivery and infrastructure providers
Users may manage, restrict, modify, or withdraw cookie preferences through browser settings or cookie management tools available on the Website.
Further details are available in the Company’s Cookie Policy.
8. Disclosure and Sharing of Information
CSM Technologies Limited does not sell personal data to third parties.
Personal data may be disclosed, shared, transferred, or made accessible:
- to subsidiaries, affiliates, regional operations, or authorized representatives of the Company;
- to service providers, vendors, hosting providers, consultants, analytics providers, communication platforms, recruitment systems, or enterprise technology partners engaged for legitimate operational purposes;
- where required under applicable laws, regulatory obligations, judicial proceedings, governmental requests, or lawful enforcement actions;
- where necessary to establish, exercise, or defend legal rights, contractual obligations, or security interests;
- in connection with mergers, restructuring, acquisitions, business transfers, or organizational transactions, subject to applicable legal safeguards.
Such disclosures shall be subject to commercially reasonable contractual, confidentiality, organizational, or technical safeguards where applicable.
9. Cross-Border Data Transfers
CSM Technologies Limited is headquartered in India and operates across multiple jurisdictions including Africa and the Americas.
Personal data collected through the Website is primarily stored and processed in India. However, information may, where necessary for legitimate business, recruitment, partnership, support, communication, or operational purposes, be transferred to or accessed by authorized personnel, subsidiaries, affiliates, representatives, or service providers located outside India, including:
- Ethiopia
- Kenya
- Rwanda
- United Arab Emirates
- United States of America
- Canada
Certain third-party providers engaged by the Company may also process information in jurisdictions outside India.
The Company undertakes commercially reasonable measures to implement appropriate safeguards for such transfers in accordance with applicable laws and regulatory requirements.
10. Data Retention
The Company retains personal data for such period as may be reasonably necessary:
- to fulfil the purposes described in this Policy;
- to provide requested services or communications;
- to support recruitment or engagement processes;
- to comply with contractual, legal, regulatory, tax, audit, or statutory obligations;
- to maintain operational, dispute resolution, or security-related records.
Retention periods may vary depending upon:
- the nature of the information collected;
- operational requirements;
- legal obligations;
- consent status;
- business necessity.
Users may request deletion of personal data subject to applicable legal, contractual, regulatory, or operational retention requirements.
11. Information Security
CSM Technologies Limited maintains commercially reasonable technical, administrative, organizational, and security safeguards designed to protect personal data against unauthorized access, misuse, disclosure, alteration, destruction, or loss.
The Company maintains multiple internationally recognized certifications and standards including:
- CMMI DEV V3.0 Level 5
- SOC 2 Type II
- ISO 9001:2015
- ISO/IEC 27001:2013
- ISO/IEC 20000-1:2011
- ISO 14001:2015
- ISO 30414:2018
- ISO 10015:2019
Further information relating to certifications and quality standards is available at:
CSM Technologies Quality Standards
Notwithstanding the foregoing, no electronic transmission, storage mechanism, or digital infrastructure can be guaranteed to be completely secure or immune from unauthorized access, cyber incidents, or technological compromise.
12. Artificial Intelligence and Automated Technologies
CSM Technologies Limited may utilize analytics systems, automation technologies, operational intelligence tools, and digital processing systems in connection with its business operations and service delivery activities.
However, information submitted through the Website shall not be utilized by CSM Technologies Limited for the purpose of training publicly accessible artificial intelligence models or publicly distributed generative AI systems.
13. Rights of Users
Subject to applicable laws and verification requirements, Users may request:
- access to personal data relating to them;
- correction or updating of inaccurate information;
- withdrawal of consent, where applicable;
- deletion or restriction of personal data;
- discontinuation of non-essential marketing communications;
- grievance redressal relating to the handling of personal data.
Requests may be submitted using the contact information provided in this Policy.
The Company reserves the right to verify identity, request supporting information, and deny requests where permitted or required under applicable law, contractual obligations, operational necessity, or legitimate business interests.
14. Children’s Privacy
The Website and services of CSM Technologies Limited are not directed toward individuals below the age of 18 years.
The Company does not knowingly solicit or collect personal data from minors through the Website.
Where the Company becomes aware that personal data relating to a minor has been submitted without lawful authorization, the Company reserves the right to delete or restrict such information.
15. Third-Party Websites and External Platforms
The Website may contain links, integrations, embedded content, or references to third-party websites, platforms, applications, or services.
CSM Technologies Limited neither controls nor assumes responsibility for:
- privacy practices of third parties;
- third-party content or security;
- external data handling practices;
- availability or reliability of external platforms.
Access to such external platforms shall be at the sole discretion and risk of the User.
16. Investor and Financial Information Disclaimer
Any investor-related, financial, operational, or corporate information made available through the Website is provided solely for general informational purposes.
While reasonable efforts may be undertaken to maintain accuracy and currency of information, CSM Technologies Limited makes no representation or warranty regarding:
- completeness;
- reliability;
- accuracy;
- suitability; or
- availability
of such information for investment, financial, commercial, legal, or strategic decision-making purposes.
Nothing contained on the Website shall constitute investment advice, solicitation, recommendation, legal advice, financial advice, or professional advisory services of any nature.
17. Amendments and Modifications
CSM Technologies Limited reserves the right to revise, amend, modify, or update this Privacy Policy at its sole discretion and without prior notice.
Updated versions shall become effective upon publication on the Website unless otherwise stated.
Continued use of the Website following publication of revised terms shall constitute acknowledgment and acceptance of the revised Policy.
18. Contact and Grievance Information
For questions, requests, grievances, or concerns relating to this Privacy Policy or the processing of personal data, Users may contact:
CSM Technologies Limited
E/56, Infocity, Chandrasekharpur
Bhubaneswar, Odisha, India – 751024
Phone: +91(0)-674-6635900
Email: info@csm.tech
© 2026 CSM Technologies Limited. All Rights Reserved.
