Mo Sarkar | Grievance Redressal System Case Study

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Building the perfect brand story is all about understanding the characters who make it. To build a well-connected customer base or facilitating the government to provide best of services to its citizens, it is imperative to communicate well, listen with intent and react with positivity. Our Emerging Technology Suite of products are designed to make the whole process easy and smart.

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Agriculture

In an era of connected consumers and disruptive markets, bringing the farm-to-plate is difficult. CSM helps maximize the impact of organizations dealing with food and food commodities with digitization, data authentication, and last-mile transactions.

Citizen Services

CSM’s suite of citizen centric services are bridging the gaps between citizen and government.

Education

The management of education system is as important as education itself. With the changing trends of imparting education, the ecosystem therein also needs disruption to accommodate. Investing in technology hits home like nothing else when it comes to fast-paced and unstructured study environments.

Food Security

From agri-procurement automation system, supply chain management to agri-commodity auction and smart public distribution system, CSM has digitally transformed the post-harvest landscape of agriculture optimizing the process, accessibility and accuracy to increase the productivity of the systems in place.

Government Functions

The gamut of Government Functions suite is to enable government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times, and strengthen accountability and responsiveness.

Healthcare

Managing the healthcare ecosystem requires an ability to bridge the entire ecosystem. From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s Healthcare Solutions have been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the system runs like clockwork.

Land & Industry

The suite of solutions in the land and industry domain is a complete package that ensures seamless, paperless and contactless systems for different stakeholders like city governments, investors, land developers and Greenfield projects for better efficiency and transparency. This ensures ease of doing business for promoting better investment possibilities.

Mining

The mining industry has many stakeholders and even more compliances owing to it being a National and Regional issue. Few can provide digital end-to-end solutions to various aspects of the Mining and the Minerals industry. CSM’s solutions are testimonials that complex processes can also be tamed to reap benefits if amicably implemented.

Smart City

Cities represent the genesis and evolution of a civilisation. They represent the pinnacle of country’s progress. However, most cities have turned into urban sprawls. The cities of the future will be a harmonised blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through its Smart City suite of products and services.

Travel, Tourism & Hospitality

Leveraging digital transformation for strengthening inbound tourism

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HealthEase
Urbansity
CSM CXP
GovLabs
Edvize
FoodPrint
IntegratORE
Agrigate
LANDMAS
TOURQUE

HealthEase

From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s HealthEase has been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the sys...

Urbansity

The cities of the future will be a harmonized blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through Urbansity product stack. The features cover all the services associated with a citizen life cycle, single window facilitation portal for building plan approvals, property tax a...

CSM CXP

CSM's CXP, or Citizen Experience Platform, is our suite of solutions that harnesses the power of technology to deliver exceptional citizen experience. CSM has reckoned best-in-class features that enable dialogue between citizens and governments. CSM CXP incorporates the fundamentals of citizen-government relation while blending it with stand...

GovLabs

The suite of GovLabs is specially designed to help governments to join in into the digital revolution and connect the bridge between technology and services. Vesting in digital and automation can make government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times...

Edvize

Edvize is a CSM’s suite of education making smart and effective investments in people’s education. EdVize in Education management has been upgraded for more than 10 years of domain proficiency that includes Admission Automation, Scholarship Management, School Mapping & Training Management Information systems are ...

FoodPrint

CSM’s state-of-art technology disruptions are bringing about a paradigm shift in food security policies, programs, and the systems of the state. Our FoodPrint is a suite of post-harvest solutions that ensures three key components of food security i.e. sufficient availability, adequate accessibility & effective utilization.

IntegratORE

IntegratORE is the CSM’s comprehensive suite and the seamless integration of processes to ease all the mining challenges with the game-changing digital solutions. IntegratORE serves as a one-stop, seamless digital window where you can discover the complete suite of automated mining solutions across the below verticals, catering to...

Agrigate

Agrigate, CSM's AgriTech suite of offerings is transforming the agricultural landscape. As an tech enabler it empowers the cultivators and consumers, with increased productivity and greater accessibility. Agrigate disrupts new possibilities for transforming agriculture outcomes and ensure food security.

LANDMAS

A one-stop land allotment and management system that unfolds seamless implementation of contactless & paperless solutions for investors promoting EoDB. Our LANDMAS Suite offers single-window investors' facilitation for all land allotment & management services at one stop.

TOURQUE

TOURQUE is a one-stop digital interface for all the stakeholders in the travel value chain. It is the only seamless digital offering that democratizes opportunities for all and offers a complete assisted journey from destination discovery to delight. The integrated website aggregates all key players and connects them to yield a sustainable ecosystem...

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What companies are not talking on DEI
Dynamic Social Registries can Deepen Economic Inclusion
Think Generative AI for Mining- Possibilities Meet Promises
How Tech can Transform Outcomes in Scholarship Management
In The din of Elections, AI Regulation is Making Noise Too
Tech can Transform Monitoring of Healthcare Schemes
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Bihar Aadhaar Authentication Framework (BAAF)
Kashi
AR-based Sampling in Mining
SAS Advance Analytics Solution
Urban Institutional & Infrastructure Development Program (UIIDP)
Cooperative Management Information System
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The Spotlight Stories

Blazing the Trail for Tomorrow with Inspiring Visions

Tech Travel - Navigating The Future of Tourism

Pioneering the Future of Tourism through Innovative Technologies

Guarding the Digital Gates - DPDP Act 2023

DPDP Act 2023: Guarding the Digital Gates: Shaping a Safe Digital Landscape for Future

The AI AVANT GARDE-Reimagining Possibilities with Generative AI

Regulating AI not for the heck of it, but for a responsible future

Purple Patch

Purple Patch- Unparalled decade of growth is coming. Lets celebrate the incredible journey of 25

Analytical Edge- Unlocking the value of Data

Exploring the possibilities data analytics has to offer in transforming the world through data-drive

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Building a Secure Digital Space: A White paper on the Digital Personal Data Protection

A profound understanding of the evolving threat landscape and the tools, strategies, and policies.

Generative AI

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Drone Technology

The emerging UAV technology is expanding the horizon of greater possibilities for smart business

Tech for Education Outcomes

A complete guide to unlock possibilities of sustainable development through EduTech suite.

Facial Recognition

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Data Protection in India

Decoding the framework of Personal Data Protection Bill 2018 and roadmap to ensure compliance.

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Farmer Credit Portal

A one-stop destination for all agricultural and allied loans enabling farmers.

Customer Integrated Management Solution

Highly integrated platform that facilitates end-to-end life cycle management for customers/buyers

National Soil Information System

Optimizing Agro- production through a centralized platform of soil information and recommendations.

Analytical Interface for UIIDP

Facilitating urban local government in infrastructure development in Ethiopia

Social Registry

A unified, interoperable citizens’ database that act a single source of truth for government schemes

Integrated Grievance Management System

One stop solution for grievance registration and redressal through an inclusive omnichannel platform

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The CSM Story: Fueled for Innovation

CSM believes in the success that depends on the ability to transform dreams & ideas into reality.

Integrated Legal Monitoring System

A Unified platform enabling the government to facilitate timely monitoring of legal cases.

Making of a Food Secure Odisha

An exclusive compilation of the digital transformation of food security & income support in Odisha.

Land Management System

A single window system for land allotment, management & development facilitating investors.

View All Books

What companies are not talking on DEI

DEI is no longer just a buzzword- its the Corporate Social Accountability (CSA). But DEI cant be treated as a separate strategy, it must be woven into the fabric of our core business.

Dynamic Social Registries can Deepen Economic Inclusion

Discover the transformative power of dynamic social registries in driving economic inclusion. Dive into how innovative data-driven systems can bridge gaps and empower marginalized communities for a mo...

Think Generative AI for Mining- Possibilities Meet Promises

Explore the possibilities of using generative AI for mining. Learn how AI can streamline operations, improve efficiency, and drive growth in the mining sector.

How Tech can Transform Outcomes in Scholarship Management

Know how a seamless platform can bring together all stakeholders and transform outcomes in scholarship management.

In The din of Elections, AI Regulation is Making Noise Too

As elections dominate the narrative, the conversation on AI regulation is growing too. Know more in this blog.

Tech can Transform Monitoring of Healthcare Schemes

Discover how technology is transforming the way healthcare schemes are monitored and managed.

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Bihar Aadhaar Authentication Framework (BAAF)

Ensuring scheme benefits to genuine beneficiaries, weeding out the ghost recipients through robust framework of identity authentication.

Kashi

One-Stop portal presenting the dynamic essence of Varanasi in one centralized platform.

AR-based Sampling in Mining

The first-of-its kind Augmented Reality (AR) technology that revamped the ore sampling process through AR enabled randomization.

SAS Advance Analytics Solution

An integrated SAS advance analytics solution that uses forecasting models for Fraud Detection & Investigation to predict the production, dispatch and revenue in mining.

Urban Institutional & Infrastructure Development Program (UIIDP)

An end-to-end automation system leverages the improved institutional performance of the local governments to effectively deliver infrastructure and service delivery.

Cooperative Management Information System

An end-to-end tracking process of cooperatives and their activities in a manner that will guarantee efficiency, transparency, and simplification.

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Agriculture
Citizen Services
Education
Food Security
Government Functions
Healthcare
Land & Industry
Mining
Smart City
Travel, Tourism & Hospitality

Early Warning and Pest Monitoring System
Farmer Registration System
Soil Information System
Seed Certification System
Unified Farmer Registry
Unified Portal for Agriculture and Allied Services
Unified Farmer Credit Portal
View All Solutions

Contact Centre
Grievance & Feedback Management System
Omnichannel Grievance Redressal System
View All Solutions

Admission Automation System
Scholarship Management System
School Administration Suite
School Mapping System
Training Management Information System
View All Solutions

Commodity Auction Automation System
Public Distribution System Automation
Supply Chain Management System
Agri Procurement Automation System
Crop Analytics
View All Solutions

Asset Registration System
Contractor Database Management System
Contact Centre
Grant Management System
Grievance & Feedback Management System
Labour Welfare Scheme Monitoring System
Project Monitoring System
e-File Tracking System
eMuster Roll Platform (EMRP)
eTendering System
Integrated Beneficiary Management System
Epidemic Management System
Integrated Legal Monitoring System
Social Registry
Omnichannel Grievance Redressal System
SDG Compliance
Aadhaar Data Vault
DocoVault
Timber Traceability Solution
Aid Information Management System
Cooperative Management Information System
View All Solutions

Community Health Worker System
Drug Distribution & Supply Chain System
Hospital Administration Management System
Scheme Monitoring System
Claim & Assurance Management System
View All Solutions

Inspection Management System
Building Plan Approval System
Land Allotment System
Post Allotment Application System
CSR Monitoring System
Single Window System
Integrated Land Management Information System
View All Solutions

Integrated Customer Management Solution
Mines & Minerals Management System
Mineral Concession Automation
UAV Surveillance System
Stockyard Management System
Unmanned Weighbridge System
Foundation, Trust & Funds Management System
Digital Logistics Management Solutions (DLMS)
AR-Based Sampling
Heavy Vehicle Tracking System
View All Solutions

Facility Management System
Property & Holding Tax System
Trade License System
Utility Billing and Payment System
Information Facilitation Portal
Unified Citizen Portal
Marriage Registration System
Birth and Death Registration System
Building Plan Approval System (BPAS)
Solid Waste Management System
Land Bank, Land Acquisition & TDR System
View All Solutions

Stakeholder Aggregator Portal
Digital Experience Management System
View All Solutions

Early Warning and Pest Monitoring System

An Integrated ICT platform that provides field surveillance data, forecasting, risk assessment and recommendations for farmers & monitoring agencies.

Farmer Registration System

Building a verified farmer database that enables an accurate estimation of food producers in a region.

Soil Information System

Monitoring Soil Quality for Increased Agri Productivity.

Seed Certification System

A seamless end to end solution that brings transparency in the seed certification process for the food industry.

Unified Farmer Registry

A single source of truth for 360 degree authenticated farmer details

Unified Portal for Agriculture and Allied Services

A seamless platform to avail benefits of government schemes

Unified Farmer Credit Portal

Facilitating seamless access to agriculture credit loans

View All Agriculture

Contact Centre

Sourcing citizen feedback to enhance public service delivery

Grievance & Feedback Management System

Manage & Control grievances and suggestions from registration to resolution.

Omnichannel Grievance Redressal System

Transparent and real-time grievance management that builds and enhances G2C relations

View All Citizen Services

Admission Automation System

Solution for large educational groups and state-level education departments to streamline their Student Admission process.

Scholarship Management System

Built to provide transparency and efficiency to the disbursement of financial aid to students for both state / national and private bodies.

School Administration Suite

A solution built to help Primary Educational Institutes manage their operations seamlessly, while ensuring quality of education.

School Mapping System

A GIS based solution designed to help make government education departments and large educational entities to make data backed decisions for maximum impact.

Training Management Information System

The Unified Platform facilitates teachers with need based training and access to information to upskill themselves for quality education.

View All Education

Commodity Auction Automation System

An online auctioning platform built for volume driven commodities sale to ensure transparency and efficiency in the process benefitting the beneficiaries.

Public Distribution System Automation

Making the PDS process seamless and corruption free, from the planning to distribution of food stocks to right beneficiaries.

Supply Chain Management System

The key solution to managing the farm to table value chain while making the whole process seamless, efficient & transparent.

Agri Procurement Automation System

A full stack procurement solution that streamlines one of the factors in the agriculture value chain for both the farmers and the procurement agencies.

Crop Analytics

Leveraging ground-level data for empowering farmers and authorities

View All Food Security

Asset Registration System

Identify potential conflict of interest & prevent impropriety in conduct of public affairs.

Contractor Database Management System

Expedite license issuance via a single, centralized database of contractors.

Contact Centre

Sourcing citizen feedback to enhance public service delivery

Grant Management System

Facilitating results oriented fund utilization for efficient economy.

Grievance & Feedback Management System

Manage & Control grievances and suggestions from registration to resolution.

Labour Welfare Scheme Monitoring System

Facilitating creation of centralized worker database for effective policy & scheme implementation and monitoring .

Project Monitoring System

Gain full control of projects and manage resources efficiently.

e-File Tracking System

An ICT platform for speed & transparency in government communication.

eMuster Roll Platform (EMRP)

Ensuring timely disbursal of wages for social security & empowerment of labour force

eTendering System

Secure, interactive and transparent end-to-end tender lifecycle management for procurement of goods and services

Integrated Beneficiary Management System

Facilitate effective delivery of the social protection programs

Epidemic Management System

Enabling authorities to respond effectively to a public health crisis

Integrated Legal Monitoring System

Enabling better governance via fast disposal of cases.

Social Registry

A one-stop data repository to identify and authenticate beneficiaries for government schemes

Omnichannel Grievance Redressal System

Transparent and real-time grievance management that builds and enhances G2C relations

SDG Compliance

Tracking Performance on SDG Indicators with Technology

Aadhaar Data Vault

Reassuring trust and data security in the digital ecosystem

DocoVault

DMS: One Stop Solution to Harness the Power of Easy Access to Information

Timber Traceability Solution

Ensuring Sustainable Forest Management Through Digitalization

Aid Information Management System

Making Aid Management Easier with Efficient Monitoring and Data-driven Decision-Making

Cooperative Management Information System

An end-to-end Information tracking process of cooperatives and their activities

View All Government Functions

Community Health Worker System

Empower your health workforce so they can impart quality care.

Drug Distribution & Supply Chain System

Ensuring access to essential medicines at the right time.

Hospital Administration Management System

An Integrated solution to make your health care operations smarter.

Scheme Monitoring System

Provide seamless healthcare benefits to citizens.

Claim & Assurance Management System

A one-stop solution for a Unified Health Care Monitoring System

View All Healthcare

Inspection Management System

Switch to an easier and reliable platform for compliance management

Building Plan Approval System

Bringing ease through automation of approval, monitoring and certification for construction plan.

Land Allotment System

A streamlined framework for managing land resources seamlessly.

Post Allotment Application System

Enabling investors and customers to seamlessly access applications for approvals and update plans.

CSR Monitoring System

Plan, manage and monitor all CSR activities easily.

Single Window System

Enable industries to do more in less time.

Integrated Land Management Information System

An end-to-end ICT enabled automated system Implemented for investor facilitation

View All Land & Industry

Integrated Customer Management Solution

High performance systems that aids and augments sales in mining domain through automation of customer relationship management services.

Mines & Minerals Management System

A system built for both the Mining Conglomerates & the Authorities that uses power of technology to make the management of the entire mining value chain transparent and tamper proof.

Mineral Concession Automation

Highly Integrable solution featuring a robust engine to handle, manage and collaborate mineral concession grant activities that are often spread across a number of authorities and stakeholders.

UAV Surveillance System

Cutting edge Mine surveillance tool that harnesses the power of aerial survey to make monitoring & tracking of mines effortless.

Stockyard Management System

The unmanned system is significant in optimizing the production throughout, speed of mineral evacuation and minimize pilferages in the supply chain.

Unmanned Weighbridge System

A seamless solution to optimize throughput, ramp up productivity, cut turnaround time and curb theft.

Foundation, Trust & Funds Management System

A portal that makes the management & monitoring of Foundation,Trusts and Funds easy for local agencies.

Digital Logistics Management Solutions (DLMS)

Creating a sustainable mining value chain

AR-Based Sampling

One-Stop Solution with Less Human Intervention Mobile Application in Mining

Heavy Vehicle Tracking System

Ensuring safety, efficiency and compliance through real-time mapping in mining logistics

View All Mining

Facility Management System

Streamline management of community facilities for better citizen experience.

Property & Holding Tax System

A system that facilitates smooth levying of property tax for government and maintains transparency of ULB’s for citizens.

Trade License System

Solutions that regulate trade by Management of Trade Licenses

Utility Billing and Payment System

Improving the payment ecosystem for the ease of citizens & better economy flow

Information Facilitation Portal

Fostering citizen- government relationship through prompt access to information

Unified Citizen Portal

Enabling hassle free service delivery at the click of a button

Marriage Registration System

A Civil Registration & Vital Statistics (CRVS) System that takes cognizance of every citizen.

Birth and Death Registration System

Facilitates civil registration of vital events essential for safeguarding social status and planning schemes

Building Plan Approval System (BPAS)

Expedite construction plan & permit approval process for infrastructural expansion

Solid Waste Management System

Transforming waste management for preserving human & ecological future

Land Bank, Land Acquisition & TDR System

To tap the potential for urban redevelopment & facilitate EoDB to spur reinvestment

View All Smart City

Stakeholder Aggregator Portal

Unified portal for stakeholders facilitating digital infrastructure for business generation

Digital Experience Management System

Improving digital brand presence through enhanced customer experience.

View All Travel, Tourism & Hospitality

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