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CSM Tech has been offering quality services since 1998. Discover the periodically outstanding achievements and works tho...
CSM Tech established in 1998 in the capital city of Bhubaneswar and became the CMMi5 IT Solutions & Services organizatio...
A global leadership team, known as the Acceleration Team, and the leaders of our officers and practices.
This section hosts the list of awards, achievements, recognitions and milestones those make CSM Tech a true leader.
The section hosts press releases of important news, events, deals, and product launches that shape the development of CS...
Empowering the Next Generation: CSM Tech's Social Responsibility.
Are you passionate about emerging technologies, we at CSM Tech are looking for you. Apply for your relevant job openings...
Follow our LifeAtCSM handle on Instagram where we share employee's life at CSM. Join the #LifeAtCSM conversation on soci...
Byom is everything that has been done by CSMers towards the social cause and betterment of the society.
Explore a full range of openings at CSM Tech for various technologies and apply for the relevant one to get on boarded.
CSM invites Industry Consultants to empanel with us and work on pathbreaking Digital Transformation projects in various ...
CSM’s IoT lab promises to bring in the newest, best and most innovative practices for all the stakeholders.
Building the perfect brand story is all about understanding the characters who make it. To build a well-connected customer base or facilitating the government to provide best of services to its citizens, it is imperative to communicate well, listen with intent and react with positivity. Our Emerging Technology Suite of products are designed to make the whole process easy and smart.
Enabling organization to do more with less, through automation of critical manual process while increasing productivity & accuracy is what ERP is all about. Our suite of ERP solution are the best- in-class, which are tailor engineered to simplify, automate and streamline your business processes. It’s a complete tool to solve your business complexities to enhance growth and efficiency.
CSM works in the Analytics sector in understanding and putting data to use to help organizations learn about evolving opportunities, hidden threats, changing customer expectations and the competitive landscape, in context and in time to respond meaningfully and bring value.
The paradigm shift from PoCs to PoVs that equips any organization to reach target KPIs, by leveraging emerging technologies. It is the key to identifying the business case fit for the technology which can cause the transformation through a framework of three E’s (Evaluate/Envisage, Establish and Evolve). Digital transformation offers the unique differentiator of a technology strategy that enables enterprises to surge ahead with an undeniable business value proposition.
Clients need consulting services to possess deep industry knowledge, be global in delivery capability, and possess broad functional expertise, and that’s what we equip them with. From Project management, IT project consulting to Resource augmentation, we provide strategic solutions for all. We provide a whole range of expert end-to-end solutions and help organizations chart out a desired roadmap.
We use open standards, agile methodology and third-party tools to ensure complete solutions quickly. Bespoke application development is the best practice at CSM where we focus on developing end-to-end solutions. We work on Cross platform hybrid and Native Apps for development and Python for AI.
Meet the demands of today and seize the opportunities of tomorrow through our integrated communication services like social media management, enhanced user or customer experience and mobility services.tcomes
Digital security is the solution that describes the resources employed to protect the online identity, data, and other assets.
Comparable to the nerve centers, Our Integrated Command and Control Centre solutions, comparable to the nerve centers, have strengthened communication systems to ensure efficient execution of all services. We adapt emerging technologies like cloud computing and IOT to achieve cost efficiencies and increased revenue.
In an era of connected consumers and disruptive markets, bringing the farm-to-plate is difficult. CSM helps maximize the impact of organizations dealing with food and food commodities with digitization, data authentication, and last-mile transactions.
CSM’s suite of citizen centric services are bridging the gaps between citizen and government.
The management of education system is as important as education itself. With the changing trends of imparting education, the ecosystem therein also needs disruption to accommodate. Investing in technology hits home like nothing else when it comes to fast-paced and unstructured study environments.
From agri-procurement automation system, supply chain management to agri-commodity auction and smart public distribution system, CSM has digitally transformed the post-harvest landscape of agriculture optimizing the process, accessibility and accuracy to increase the productivity of the systems in place.
The gamut of Government Functions suite is to enable government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times, and strengthen accountability and responsiveness.
Managing the healthcare ecosystem requires an ability to bridge the entire ecosystem. From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s Healthcare Solutions have been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the system runs like clockwork.
The suite of solutions in the land and industry domain is a complete package that ensures seamless, paperless and contactless systems for different stakeholders like city governments, investors, land developers and Greenfield projects for better efficiency and transparency. This ensures ease of doing business for promoting better investment possibilities.
The mining industry has many stakeholders and even more compliances owing to it being a National and Regional issue. Few can provide digital end-to-end solutions to various aspects of the Mining and the Minerals industry. CSM’s solutions are testimonials that complex processes can also be tamed to reap benefits if amicably implemented.
Cities represent the genesis and evolution of a civilisation. They represent the pinnacle of country’s progress. However, most cities have turned into urban sprawls. The cities of the future will be a harmonised blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through its Smart City suite of products and services.
Leveraging digital transformation for strengthening inbound tourism
From making Primary Health Centres more efficient to building a robust supply chain for medicines and medical equipment to making hospital administration easy. CSM’s HealthEase has been at the forefront of making it easy for both governments by helping them manage their health centres better to large corporate hospitals by ensuring the sys...
The cities of the future will be a harmonized blend of its history, character, its people and the environment. CSM is helping city governments in making this possible through Urbansity product stack. The features cover all the services associated with a citizen life cycle, single window facilitation portal for building plan approvals, property tax a...
CSM's CXP, or Citizen Experience Platform, is our suite of solutions that harnesses the power of technology to deliver exceptional citizen experience. CSM has reckoned best-in-class features that enable dialogue between citizens and governments. CSM CXP incorporates the fundamentals of citizen-government relation while blending it with stand...
The suite of GovLabs is specially designed to help governments to join in into the digital revolution and connect the bridge between technology and services. Vesting in digital and automation can make government services more accessible online, reduce the cost of accessing those services, streamline administrative processes, improve turnaround times...
Edvize is a CSM’s suite of education making smart and effective investments in people’s education. EdVize in Education management has been upgraded for more than 10 years of domain proficiency that includes Admission Automation, Scholarship Management, School Mapping & Training Management Information systems are ...
CSM’s state-of-art technology disruptions are bringing about a paradigm shift in food security policies, programs, and the systems of the state. Our FoodPrint is a suite of post-harvest solutions that ensures three key components of food security i.e. sufficient availability, adequate accessibility & effective utilization.
IntegratORE is the CSM’s comprehensive suite and the seamless integration of processes to ease all the mining challenges with the game-changing digital solutions. IntegratORE serves as a one-stop, seamless digital window where you can discover the complete suite of automated mining solutions across the below verticals, catering to...
Agrigate, CSM's AgriTech suite of offerings is transforming the agricultural landscape. As an tech enabler it empowers the cultivators and consumers, with increased productivity and greater accessibility. Agrigate disrupts new possibilities for transforming agriculture outcomes and ensure food security.
A one-stop land allotment and management system that unfolds seamless implementation of contactless & paperless solutions for investors promoting EoDB. Our LANDMAS Suite offers single-window investors' facilitation for all land allotment & management services at one stop.
TOURQUE is a one-stop digital interface for all the stakeholders in the travel value chain. It is the only seamless digital offering that democratizes opportunities for all and offers a complete assisted journey from destination discovery to delight. The integrated website aggregates all key players and connects them to yield a sustainable ecosystem...
Purple Patch- Unparalled decade of growth is coming. Lets celebrate the incredible journey of 25
Exploring the possibilities data analytics has to offer in transforming the world through data-drive
Climate-appropriate tech for decoupling business growth from carbon emission to realize the net zero
A new universe growing in the electronic ether aligned with a new disruptive business ecosystem.
Redefining the business models and approach for the digital-first world.
Know how breakthrough technological disruption is creating a new world of possibilities.
The emerging UAV technology is expanding the horizon of greater possibilities for smart business
A complete guide to unlock possibilities of sustainable development through EduTech suite.
An exploration of use cases of Facial Recognition for effective governance.
Decoding the framework of Personal Data Protection Bill 2018 and roadmap to ensure compliance.
A one-stop destination for all agricultural and allied loans enabling farmers.
Highly integrated platform that facilitates end-to-end life cycle management for customers/buyers
Optimizing Agro- production through a centralized platform of soil information and recommendations.
Facilitating urban local government in infrastructure development in Ethiopia
A unified, interoperable citizens’ database that act a single source of truth for government schemes
One stop solution for grievance registration and redressal through an inclusive omnichannel platform
CSM believes in the success that depends on the ability to transform dreams & ideas into reality.
A Unified platform enabling the government to facilitate timely monitoring of legal cases.
An exclusive compilation of the digital transformation of food security & income support in Odisha.
A single window system for land allotment, management & development facilitating investors.
Enter AI-powered transliteration—a disruptive force reshaping industries and bridging cultural divides. Know more in this blog.
CSM Tech has developed an employee records verification system predicated on blockchain technology.
As the Metaverse's allure grows, so do its risks. Learn how to protect your digital persona, safeguard your well-being, nurture relationships, and adapt to a changing work landscape.
Discover the risks connected with explosive AI growth and the opportunities that outweigh them. More in this blog.
Discover why governments and enterprises are buying in the power of Metaverse to propel economic growth. Read more in this blog.
At CSM, we have prioritized mental wellness for achieving a healthy work-life balance, improving efficiency, and making healthier lifestyle choices.
This seamless healthcare monitoring system validates an array of data and offers authenticated records of beneficiaries, hospitals and transactions. It streamlines beneficiary mapping by rooting out b...
A case study on Advanced Analytics, strengthened by emerging technologies, that uses the power of visualization to measure the government’s KPIs while assisting it in making wise & timely decisi...
An end-to-end automated solution for farmers and agripreneurs to access subsidies and benefits of schemes.
An end-to-end automated supply chain solution to better manage mining operations and logistics from pit to port.
The satellite analytics collates, visualizes, and analyzes agricultural yield data captured during the agricultural season for patterns, registration anomalies, crop patterns, and procurement predicti...
e-Land Management system is a comprehensive solution for land allotment to post allotment which promotes EoDB for investor facilitation. It has been implemented by Aurangabad Industrial Township Limit...
A seamless end to end solution that brings transparency in the seed certification process for the food industry.
An Integrated ICT platform that provides field surveillance data, forecasting, risk assessment and recommendations for farmers & monitoring agencies.
Building a verified farmer database that enables an accurate estimation of food producers in a region.
Monitoring Soil Quality for Increased Agri Productivity.
A single source of truth for 360 degree authenticated farmer details
A seamless platform to avail benefits of government schemes
Facilitating seamless access to agriculture credit loans
Sourcing citizen feedback to enhance public service delivery
Manage & Control grievances and suggestions from registration to resolution.
Solution for large educational groups and state-level education departments to streamline their Student Admission process.
Built to provide transparency and efficiency to the disbursement of financial aid to students for both state / national and private bodies.
A GIS based solution designed to help make government education departments and large educational entities to make data backed decisions for maximum impact.
A solution built to help Primary Educational Institutes manage their operations seamlessly, while ensuring quality of education.
The Unified Platform facilitates teachers with need based training and access to information to upskill themselves for quality education.
An online auctioning platform built for volume driven commodities sale to ensure transparency and efficiency in the process benefitting the beneficiaries.
The key solution to managing the farm to table value chain while making the whole process seamless, efficient & transparent.
Making the PDS process seamless and corruption free, from the planning to distribution of food stocks to right beneficiaries.
A full stack procurement solution that streamlines one of the factors in the agriculture value chain for both the farmers and the procurement agencies.
Leveraging ground-level data for empowering farmers and authorities
Facilitating results oriented fund utilization for efficient economy.
Sourcing citizen feedback to enhance public service delivery
Facilitating creation of centralized worker database for effective policy & scheme implementation and monitoring .
Identify potential conflict of interest & prevent impropriety in conduct of public affairs.
Expedite license issuance via a single, centralized database of contractors.
Gain full control of projects and manage resources efficiently.
An ICT platform for speed & transparency in government communication.
Ensuring timely disbursal of wages for social security & empowerment of labour force
Secure, interactive and transparent end-to-end tender lifecycle management for procurement of goods and services
Facilitate effective delivery of the social protection programs
Enabling authorities to respond effectively to a public health crisis
Enabling better governance via fast disposal of cases.
Manage & Control grievances and suggestions from registration to resolution.
A one-stop data repository to identify and authenticate beneficiaries for government schemes
Transparent and real-time grievance management that builds and enhances G2C relations
Tracking Performance on SDG Indicators with Technology
Reassuring trust and data security in the digital ecosystem
Empower your health workforce so they can impart quality care.
Ensuring access to essential medicines at the right time.
An Integrated solution to make your health care operations smarter.
Provide seamless healthcare benefits to citizens.
A one-stop solution for a Unified Health Care Monitoring System
Switch to an easier and reliable platform for compliance management
Bringing ease through automation of approval, monitoring and certification for construction plan.
A streamlined framework for managing land resources seamlessly.
Enabling investors and customers to seamlessly access applications for approvals and update plans.
Enable industries to do more in less time.
Plan, manage and monitor all CSR activities easily.
An end-to-end ICT enabled automated system Implemented for investor facilitation
High performance systems that aids and augments sales in mining domain through automation of customer relationship management services.
A system built for both the Mining Conglomerates & the Authorities that uses power of technology to make the management of the entire mining value chain transparent and tamper proof.
Highly Integrable solution featuring a robust engine to handle, manage and collaborate mineral concession grant activities that are often spread across a number of authorities and stakeholders.
Cutting edge Mine surveillance tool that harnesses the power of aerial survey to make monitoring & tracking of mines effortless.
The unmanned system is significant in optimizing the production throughout, speed of mineral evacuation and minimize pilferages in the supply chain.
A seamless solution to optimize throughput, ramp up productivity, cut turnaround time and curb theft.
A portal that makes the management & monitoring of Foundation,Trusts and Funds easy for local agencies.
Creating a sustainable mining value chain
One-Stop Solution with Less Human Intervention Mobile Application in Mining
To tap the potential for urban redevelopment & facilitate EoDB to spur reinvestment
Streamline management of community facilities for better citizen experience.
A system that facilitates smooth levying of property tax for government and maintains transparency of ULB’s for citizens.
Solutions that regulate trade by Management of Trade Licenses
Improving the payment ecosystem for the ease of citizens & better economy flow
Fostering citizen- government relationship through prompt access to information
Enabling hassle free service delivery at the click of a button
A Civil Registration & Vital Statistics (CRVS) System that takes cognizance of every citizen.
Facilitates civil registration of vital events essential for safeguarding social status and planning schemes
Expedite construction plan & permit approval process for infrastructural expansion
Transforming waste management for preserving human & ecological future
Unified portal for stakeholders facilitating digital infrastructure for business generation
Improving digital brand presence through enhanced customer experience.
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Timely and efficient management of citizens’ grievance is a critical barometer of a government’s performance. The United Nations SDG 16 clearly articulates the promotion of peaceful and inclusive societies for sustainable development. It believes in providing access to justice for all and building effective, accountable and inclusive institutions at all levels. Further, the 2nd Administrative Commission of India recognizes the speedy and effective delivery of services using ICT as one of the four pillars of good governance.
As participatory democracy gains ground, governments no longer wait for citizen grievances to stream in for resolution. They are stepping up their outreach to the citizens to elicit grievances and loop in feedback on multiple channels- offline or online. Grievance management, thus, is transforming from reactive to proactive. At the same time, the volume of grievances is swelling, mounting the burden on officials to navigate the challenge.
When it comes to tackling citizen grievances, the government machinery is overburdened. To illustrate, the Government of India’s Central Public Grievance Redress and Monitoring System (CPGRAMS) was inundated with two million public grievances in 2021. Grievances and complaints are ubiquitous. The concerns can range from a lack of water supply to intermittent power outages to poor roads and a lack of amenities at public hospitals. The citizens can voice their grievances in a variety of ways-social media, chatbots, web portals, letters, emails, IVRSs, and in-person visits. The aggrieved citizens expect swift responses and efficient resolutions of their grievances.
The process of grievance response and redressal can also be time devouring when they are difficult to classify. This is because the boundaries between grievance, complaint and feedback are fast blurring. Moreover, the scattered distribution of grievances makes it challenging for any government official to resolve them effectively and on time. Here, an integrated, omnichannel platform for handling grievances comes in handy. A seamless channel will also be in tune with the Government’s vision, embodying one nation, one portal for grievance management. The Janasunani omni-channel grievance management platform implemented in Odisha fulfills this overarching mandate.
The omni- channel system offers both online or offline channel to lodge a grievance. Upon receiving the grievance, the designated official arranges a response within 24 hours. With Janasunani, any grievance, if unattended on time, is escalated to the next higher authority. Citizens can track the status of their complaints on this platform. An appeal is available for citizens who are not satisfied with the out-come of a grievance resolution.
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