Many organizations have started the method of growing their enterprise through digital transformation. The journey often starts with the deployment of an organization’s mobility strategy and has now broadened to include artificial intelligence (AI), machine learning, cloud computing, the internet of things (IoT), data analytics, and security. All technologies are crucial, intertwined elements for designing and executing a transformative approach.

Every industry has its requirement for Digital Transformation based on its business goals that primarily revolve around improving customer and organizational experience. Digital Transformation enfolds all elements of business, be it a digital business, a business in the evolution phase, or a business that follows traditional strategies. The acceleration of technology adoption and evolution directs to the latest business plans, markets, technologies, procedures, functions, data management techniques, better customer experiences, and creative ways to tackle business challenges that finally lead to a new economy.

What Drives Digital Transformation?

A crucial component of digital transformation is, of course, technology. But usually, it is more about clearing obsolete methods and legacy technology than it is about embracing new technology. It's also about enabling innovation.

In Govtech, for example, more government agencies are on the verge of realizing the cloud as an innovation driver which has full potential - beyond cost-cutting, as noted by Dave Egts, the chief technologist, at Deloitte.

Need for Enterprise Evolution

Business today is characterized by relentless change. Enterprises must constantly evolve to stay suitable, creative, and competitive. Choosing the right approach to adaptation and growth is difficult; as a result, many companies find a model and stick with it. One good reason for the growth is to become more competitive as the core business is under threat or the firm has reached the limits of its natural market. So, it’s time to stretch. Another cause for the evolution is the enterprise's present resources aren't being used actively. Possibly that directs to inventing an internal exploratory environment complemented by alliances-based action that brings access to the latest technology and new people.

CSM Technologies has internalized the experience of Digital Transformation. Instead of aping any bigger global peer, we have been indigenously ingenuous in delivering digital transformation services to our customers while understanding their ecosystem, landscape and challenges. The digital transformation framework consists of three stages betters explained as 3 E’s of the Digital Transformation Framework. Out of the first two E’s evaluate & envisage and establish, the third E- Evolution is essential for continuity and sustainable growth and development of the enterprise. It is this third stage that ensures reinvention through emerging technologies.

We embark on applying the last layer of transformation to evolve our customers' business into one where "digital" is a growth enabler. At this stage, organizations are continuously powered by Omnichannel optimization & data-driven feedback.

     Use Cases by CSM:

  • CSM have customized Adobe’s Livefyre, for enriched customer engagement, interest-wise search mechanisms and controlled conversations for real-time engagement with its ultimate users, hence enhancing footfall.
  • Blockchain: Data manipulation by stakeholders in the Paddy Procurement Automation System (PPAS), to benefit a few farmers and middlemen was required to be identified and blocked.
  • Robotics: As the technology partner of the Department of Steel & Mines, CSM has implemented unmanned aerial vehicles (UAVs) to assess and get the stock position of leased mines, which was unfeasible from the ground level due to the use of mechanized mines.
  • Analytics: CSM’s analytical algorithms answer critical questions of big data utilization to predict and prescribe the future. Utilizing SAS Visual Analytical to the old and SAS Visual Text Analytical tools, we derive MIS and enriched decision dashboards. This has been implemented for the State dashboard for Covid project (Epidemic Control & Response) in Odisha. CSM’s strategic approach is to make emerging technologies pervasive through all of its business applications and platform services


Digital Transformation enfolds all elements of business, be it a digital business, a business in the evolution phase, or a business that follows traditional strategies.

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